- #Outlook crashes when opening inbox windows 8#
- #Outlook crashes when opening inbox windows 7#
- #Outlook crashes when opening inbox windows#
#Outlook crashes when opening inbox windows#
This file can be run from Windows > Start menu, by browsing to this file folder: C:\Program Files (x86)\Microsoft Office\Office14\SCANPST.EXE (remove the (x86) if running 64-bit Office) If you are using Outlook 2010, you will always run ScanPST.exe.If you are using Outlook 2013, run ScanPST.exe. This can be run from C:\Program Files\Microsoft Office 15\root\office15. Now that you know the file type, you need to run the corresponding ScanPST.exe or ScanOST.exe program.Under general, attributes, click hidden, then OK to see any hidden folders or files.Īlso make note of the file size, if your Outlook data file is greater than 2GB, then you will first need to run a truncation tool (see additional instructions below).To do this find your users folder, right click and select properties.If you are still unable to see the file, you may need to check if it is a hidden file
C:\Users\*YOURUSERNAME*\AppData\Local\Microsoft\Outlook ) and remember the specific file name (e.g.
At the top of the windows file browser, select and copy the directory address of that file (folder location, e.g. Click on the Data Files tab and click on Open File Location or Open Folder for the default profile selected. In Outlook, to find out which data file Outlook is using, click on File > Account Settings (in Outlook 2010) or Tools > Account Settings. If you do not see the files in the default locations above, you can use Outlook to identify the file location. #Outlook crashes when opening inbox windows 7#
In Windows 7 or Vista, the default Outlook data file location is:Ĭ:\Users\*YOURUSERNAME*\AppData\Local\Microsoft\Outlook. #Outlook crashes when opening inbox windows 8#
In Windows 8 the default outlook data file location is: C:\Users\*YOURUSERNAME*\AppData\Local\Microsoft\Outlook. You can look in the default location, or use Outlook to help you find it. Run this truncation tool first on large files, then scan the resulting files.įor more information, see the Microsoft Support forum pages:įirst, you need to determine the type of data file Outlook is using (pst/ost). If your Outlook data file is > 2GB, run the truncation tool (not installed on most systems) You can identify these using Steps 1.1-1.3 above, selecting each of the profiles you use, then choosing Open Folder Location to get the path and specific filename. 
If you are using multiple Outlook profiles (sending from more than one email address) however, you should re-run this tool for each Outlook data file on your system. If you get errors, rerun it when completed, until no errors are reported. Note: To run the Inbox Repair Tool in order to repair Outlook files, first you need to exit MS Outlook application. However, if MS Outlook PST file undergoes corruption, it can be repaired using Inbox Repair Tool (ScanPST.exe). Quick Repair locates, analyses and replaces the corrupt files. Online Repair is a reinstall that does not affect the integral files or the User Settings. The procedure is secure and doesn’t lead to any loss of data. The above-mentioned steps would help to repair Outlook 2016 if there is any functional issue with the application. Next, click on ‘ Quick Repair’ or ‘ Online Repair’ and follow instructions. Find and select ‘ Microsoft Office 2016’ from the enlisted programs. Click on ‘ Programs’ and then select ‘ Programs & Features’. Select ‘ Start ’ menu and go to ‘ Control Panel’. Once you complete these steps, open Outlook again to automatically create a new. ost file for the account with problems and select Deleteġ4. Before you continue, make sure to close the “Accounts Settings,” “Mail Setup,” and “Mail” windowsġ3. 
Select the profile with the account you want to fix.ġ2. Close Outlook and make sure it’s fully closedĦ. you computer shuts down while Outlook is running) Microsoft provides a tool to fix corrupted pst/ost files, the programs ScanPST.exe and ScanOSt.exe are included with the Microsoft Office system.ġ. If you are having recurring issues with Outlook crashing, hanging or messages not sending from the Outbox when using PoliteMail, then your Outlook data file needs to be repaired.īecause Outlook data files can become damaged for a variety of reasons (e.g.
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